Privacy policy
Privacy Policy
Last updated: February 16th, 2026
Welcome to Alorae. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us. By accessing our website or using our services, you consent to the practices described in this policy.
Information We Collect
We may collect various types of information from you when you interact with our website, make a purchase, or subscribe to our newsletter. The information we collect may include:
Personal Information: This includes your name, email address, shipping address, and contact number provided during the checkout process or when contacting customer support.
Payment Information: When making a purchase, you may provide payment details, such as credit card numbers or other secure payment information. Please note that we do not store your complete payment information on our servers. We use reputable and secure third-party payment processors for handling payment transactions.
Device and Usage Information: We may automatically collect technical information about your device and how you interact with our website, such as your IP address, browser type, operating system, and pages visited.
How We Use Your Information
We use the information we collect for the following purposes:
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To process and fulfill your orders, including providing shipment tracking details and customer support.
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To send you important updates, promotional offers, and newsletters related to our products and services.
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To improve our website, products, and services based on your preferences and feedback.
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To detect and prevent fraudulent activities and ensure the security of our website and systems.
Data Security
We take data security seriously and implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information:
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With trusted third-party service providers who assist us in operating our website, processing payments, conducting surveys, or delivering services.
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When required by law, legal process, or government authorities.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
Links to Third-Party Websites
Our website may contain links to external websites or services. We are not responsible for the privacy practices of these third-party sites.
Children’s Privacy
Alorae does not knowingly collect personal information from individuals under the age of 13.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Contact Us
If you have any questions regarding this Privacy Policy, contact us at:
Thank you for choosing Alorae.
Alorae Team
Return & Refund Policy
Last Updated: February 16th, 2026
At Alorae, we want you to love every purchase. If something isn’t quite right, we’re here to help.
Refunds and Redelivery
If you receive an item that is damaged, defective, or incorrect, we will offer either:
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A full or partial refund to your original payment method
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A redelivery of the same item at no additional cost
How to Request a Refund or Redelivery
Email us at ajrm0711@gmail.com within 4 days of receiving your order.
Include:
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Your order number
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A detailed description of the issue
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Clear photos and a short video showing the issue
Return Shipping
Customers are responsible for all return shipping costs unless the return is due to our error.
Processing Times
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Refunds are issued within 10 business days after verification.
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Replacement items ship within 2–3 business days after approval.
Non-Refundable Items
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Gift cards
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Sale or clearance items (final sale)
Eligibility & Conditions
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Requests must be made within 4 days of delivery.
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Returned items must be unused and in original packaging.
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Refunds after the 4-day period may not be accepted.
Handling Disputes
If a customer opens a dispute or chargeback before contacting us, we reserve the right to:
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Deny future service
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Block future purchases
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Submit evidence to dispute the claim
Preventing Abuse
All refund or redelivery requests must include photo/video proof.
Need Help?
Contact:
ajrm0711@gmail.com
Thank you for shopping with Alorae.
Terms of Service
Last Updated: February 16th, 2026
Welcome to Alorae. These Terms of Service govern your access to and use of our website, products, and services.
Use of Our Website
You may use our website for lawful purposes only.
Intellectual Property
All content and materials on our website are the property of Alorae and protected by intellectual property laws.
User Content
By submitting reviews or comments, you grant Alorae permission to use and distribute that content.
Prohibited Activities
You agree not to:
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Violate laws or regulations
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Impersonate others
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Interfere with website functionality
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Upload malicious software
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Scrape or crawl the website without permission
Product Information and Pricing
We strive to provide accurate product descriptions and pricing information. However, errors may occur.
Order Acceptance and Refusal
We reserve the right to refuse or cancel orders for any reason.
Limitation of Liability
Alorae shall not be liable for indirect, incidental, or consequential damages arising from website use.
Indemnification
You agree to indemnify and hold harmless Alorae and its affiliates from claims arising from your use of the website.
Governing Law
These Terms are governed by the laws of the United States.
Changes to These Terms
We may update these Terms from time to time.
Contact Us
Thank you for choosing Alorae.
Alorae Team
Shipping Policy
Last Updated: February 16th, 2026
Thank you for shopping with Alorae. We are committed to delivering your orders efficiently and providing a smooth shopping experience.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Time
Estimated delivery times:
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United States: 5–10 business days
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International: 7–20 business days
Please note that shipping times are estimates and may vary depending on location, customs, weather conditions, or carrier delays.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Delays
While we work hard to ensure timely delivery, delays may occur due to:
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High order volume
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Carrier issues
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Customs processing
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Severe weather conditions
If your order is significantly delayed, contact us at:
ajrm0711@gmail.com
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If incorrect or incomplete shipping details are entered:
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We are not responsible for lost packages
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Additional shipping fees may apply for reshipment
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Orders returned to sender due to incorrect addresses may require repayment of shipping costs
Please contact us immediately at ajrm0711@gmail.com if you notice an error in your shipping information after placing an order.
Lost or Stolen Packages
Alorae is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
Contact Us
If you have any questions regarding shipping, contact:
Thank you for shopping with Alorae.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked delivered by the carrier.
Contact
Email: ajrm0711@gmail.com
Response time: within 24 hours.
Add this section under the Non-Refundable Items part of your Return & Refund Policy:
Non-Refundable Items
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Gift cards
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Sale or clearance items (final sale)
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